I have a Smart (Freedom) postpaid plan. I used it merely for internet via a pocket wifi. Since Unlisurf is now gone (the plan is not eligible for SurfMax), I opted for the regular P5 per block of 15 minutes data instead.
Last week, I used it for less than 45 minutes. Going with Smart’s current rate, my unbilled usage should have only been P13.39 (net of VAT), but instead what reflected in My Smart Dashboard was P22.32 (net of VAT).
After exchanging DM’s and replies with @SMARTCares on Twitter, they just can’t seem to help me at all. I’ve laid down my issues, complete with screenshots and everything, and they still can’t seem to get to the bottom of this mess. They said they’re investigating, but all my data minutes have already been fully wiped out (that’s according to their monitoring system, not based on my actual usage), and they still have to come up with a solution. Or, better yet, just admit that their system and this offer in particular is flawed. Read further and find out what happened next »
I was resubscribed to Smart Flexitime 100 this week. Yes, silly me — I didn’t learn from my experience about the depleting data minutes faster than real time use. But more than the hurried diminution of data minutes during use of Smart’s (Smart Communications Inc.) internet, what irks me the most is the continued depletion of data minutes even when their internet is not in use — at all!
Plans and/or promos that you can subscribe to under the Smart Freedom Plan has been updated as of October 21, 2012, particularly Data plans. Now it includes various Always On denominations. Check out their webpage for more info.
Would have subscribed to one of the Always On options, but my Freedom Plan SIM was installed in my iPad, which since it’s not yet jailbroken, it can’t send SMS to complete the subscription. Another way could have been through the Account Management page in the Smart Communications website, but there was no option there for Data Packages, unlike when you’re using a Smart Bro prepaid SIM.
So there, another potential revenue gone for Smart.